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Customer Service

Below we outline our terms of trade with us , and the contact information that you need to get in touch with us.

Terms and conditions
These provisions govern Terrace web customer terms. The Web client is one who registered and via email with our confirmation.

Personal Information
In 1998 began the Personal Data Act repealed. Under this law , you must agree that we treat information about you. All personal information you provide to us will be treated by Terrace as the responsible personnel for this . The information will be used for the purpose that we at time to fulfill our obligations to you , perform credit checks, alert you offer in your personal areas of interest and also for marketing purposes.

Terrace will never allow any third party to use your personal data for marketing purposes . You have the right to request access to the personal information held about you.

Terrace AB
Malmskillnadsgatan 42
111 57 Stockholm
corp . 556822-4363
order@terrace.se

Store Address: Malmskillnadsgatan 42 , Subway Hötorget

Tel No: 08-20 01 80
email : order@terrace.se
Hours: Weekdays 11:00 to 19:00
Saturdays 11:00 to 17:00
Sundays Closed

If the information is inaccurate, incomplete or irrelevant, you have the opportunity to have the data corrected or erased .

In light of the information Terrace now provided you agree , by signing up to the Terrace may process personal data relating to you in accordance with what is stated above, or what is otherwise subject to the Data Protection Act or equivalent legislation in each country.

Validity
Once registered as a web client , this applies until further notice. Terrace reserves the right to change the Web client conditions .

No obligations
There is no cost to register as a web client of terrace.se and you can unsubscribe at any time being a web client . You do this on the page where you change your personal information.

Newsletter
When you become a web client on terrace.se you can choose whether you want to receive offers or not from us. You can always login to your account and refuse future mailings .

TERMS OF DELIVERY
Shipping will be at 69 SEK ( for deliveries in Sweden , Denmark and Finland).

FREE DELIVERY ON ORDERS OVER 2000 SEK IN THE NORTH !

Other EU countries will be shipping for 200 SEK


Once you 've placed your order , you should expect to receive it within 7 working days, but for your knowledge so we pack your order the same day as the order is placed and shipped promptly. Anything to be able to offer such a quick delivery as possible. Since it usually takes 1-2 days for item to get your package to your delivery point (for North) , approx . 4-8 working days for the remaining EU countries. Subject to these days would fall into the holidays and the like.

Bank / Credit Card - We accept VISA , MasterCard and American Express. Once you make the purchase reserved money in your account , they deducted only at the time of delivery . All transactions are sent via DIBS Payment Services , one of Scandinavia's largest in this area. We use 3D Secure, which is a global security standard developed by Visa and MasterCard payments over the Internet . The transfer of money is made with SSL encryption which means that no unauthorized person can see your card details .

Cash on Delivery - If you choose cash on delivery as a payment method , you pay your goods while you are downloading them on your delivery . Cash on Delivery fee is SEK 50 .

Invoice - ( fee 29 SEK ) . If you pay by invoice shall invoice sent to the customer within 14 days . If payment is not forthcoming , it is sent out a reminder invoice with a fee of 50 SEK added . About reminder invoice is due and no payment has been received there will be a collection fee and a new invoice is sent out.
You must be 18 years old and have no payment default to use invoice . The shipping address must be the same as your registered address .

NOTE
When not picked up cash on delivery parcels or goods paid by invoice will be charged a fee of 200 SEK . If you change your mind when the package was sent from us, you must pick up the package at your delivery and return it to us, which will be cheaper than to not collect it at all and it is recorded as "not uthämtat " by the Postal Service .

You have 14 days return and exchange right and is personally for the shipping cost back to us for replacement , we will send the new item when we receive the old one. Double check inquire about the desired product that you may want to switch to is in stock and in your size .

If you have questions, please contact order@terrace.se

The return address is :

The Terrace Stockholm
Malmskillnadsgatan 42
111 57 Stockholm

NOTE Upon return , the package must be sent directly to the shop when we are not able to pick up packages at various delivery points . Make sure that this happens when you return the item / s .